This Refund Policy ("Policy") applies to the digital software-as-a-service (SaaS) offerings (collectively, the "Services") provided by Neural Networks LLP (AIChronos) ("Company", "we", "us", or "our") on a one-time purchase basis. Please read this Policy carefully before purchasing any of our Services. By purchasing and using our Services, you agree to this Refund Policy. If you do not agree to this Policy, please do not purchase or use our Services.
2.1 Non-Refundable Services: Due to the digital nature of our Services, all sales are considered final once the Services have been accessed or downloaded. We do not typically offer refunds except under specific circumstances outlined in this Policy.
2.2 Faulty Services: If the Service is faulty, not as described, or unfit for purpose, we will provide a refund. In such cases, please contact us immediately, providing all relevant details about the issue. Our team will investigate the matter and will determine whether a refund is appropriate.
2.3 Cooling-off Period: If you are a new customer and have purchased one of our Services for the first time, you may be eligible for a refund within the first 7 days of your purchase if you have not accessed or downloaded the Services.
We reserve the right to offer refunds, discounts, or other consideration in select circumstances at our sole discretion. Please note that each circumstance is unique and election to make such an offer in one instance does not create the obligation to do so in another.
To request a refund, please contact our customer support team at [email protected]. Please include your order number (provided in your Order Confirmation email), details of the Service for which you are seeking a refund, and the reason for your request.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "last updated" date. Changes to this Refund Policy are effective when they are posted on this page.
If you have any questions about our Refund Policy, please contact us at [email protected].
Last Updated: March 28, 2023